How to Fix BISP Fingerprint & CNIC Issues in 2025 via Konnect Shop (Easy Guide)

Millions of families across Pakistan depend on the Benazir Income Support Programme (BISP) to meet daily needs. But what happens when your payment is blocked just because your fingerprint doesn’t match, or your CNIC has expired? Sadly, this is a common issue that leaves many women standing in long queues without getting their deserved money.

If you’re facing biometric verification problems or your CNIC is outdated, don’t worry — you can now fix these problems easily in 2025 via Konnect Shop. This detailed guide will walk you through every step to resolve your issue and receive your Rs. 13,500 BISP payment without delays.

Quick Overview

Issue	Solution	Where to Fix it
Fingerprint Not Matching	Biometric Re-verification	Konnect Shop (BISP-linked)
CNIC Expired	Renew CNIC	NADRA Office + BISP Center
CNIC Data Not Updated	Manual Update in BISP System	Nearest BISP Office
Fingerprint Worn Out	NADRA biometric re-capture	NADRA Executive Center

Why Fingerprint and CNIC Issues Happen in BISP?

Here are the most common reasons behind blocked BISP payments:

• Expired CNIC: System marks your record inactive.
• Fingerprint mismatch: Usually happens with elderly women or those with worn-out thumbprints.
• Incorrect CNIC data: Spelling mistakes or wrong numbers in the BISP database.
• Biometric system error: Machine can’t read your thumb properly at the payment point.

Since the BISP system is directly connected with NADRA’s biometric verification, even a small issue can stop your payment.

Step-by-Step Guide: Fixing Fingerprint Issues at Konnect Shop (2025)

Follow these steps to resolve biometric problems at your nearest HBL Konnect Shop:

✅ Step 1: Visit a BISP-Approved Konnect Agent

Make sure the Konnect shop is authorized by BISP for biometric verification. Not all agents provide this facility.

✅ Step 2: Bring Your Documents

• Original CNIC (even if expired)
• BISP message from 8171
• Old BISP payment slip (if available)

✅ Step 3: Attempt Biometric Again

Ask the Konnect agent to verify your thumb again. Clean your thumb properly before trying.

✅ Step 4: Fingerprint Still Not Matching? Use NADRA Token

If biometric still fails, request a B-form Verification Slip from NADRA, which confirms identity for worn-out thumbs. Then:

1. Go to NADRA executive center.
2. Capture new fingerprints.
3. Get an updated biometric token.
4. Submit it at your nearest BISP center.

✅ Step 5: Wait for 8171 SMS

Once the issue is fixed, you’ll get a confirmation SMS. After that, you can collect your Rs. 13,500 payment.

Also Read: BISP Payment Blocked Due to Expired CNIC 2025 – How to Solve (Complete Guide)

What If My CNIC Is Expired? Fix It Like This

✅ Step 1: Go to NADRA Center

Choose Normal, Urgent, or Executive service depending on how fast you need it.

✅ Step 2: Complete CNIC Renewal

Provide expired CNIC and thumb impression. Mention it’s for BISP payment reactivation.

✅ Step 3: Update BISP System

After receiving the new CNIC, visit the nearest BISP Tehsil office and ask them to update your CNIC expiry date.

Eligibility Criteria Reminder for BISP 2025

To continue receiving payments, make sure you meet the following:

• Valid CNIC (must not be expired)
• Biometric verification must match NADRA records
• Your name must appear in the 2025 beneficiary list
• PMT (Poverty Score) must be within required limits (less than 32 usually)

Common Challenges Faced by Beneficiaries

Many women, especially in rural areas, face these issues:

• No male member available to help them go to NADRA
• No mobile phone to receive 8171 SMS
• CNIC lost and no money to renew
• Illiterate women not understanding what “biometric failed” even means

Solution? BISP is now training Konnect agents to guide such women gently and assist them through the full process. If you don’t understand, just ask — they’re there to help.

Safety Advice for Konnect Shops

• Never pay any extra “fees” to agents.
• Only trust SMS from 8171.
• Always carry original CNIC, not a copy.
• Do not give your thumbprint on blank papers.
• Avoid going alone if you are elderly or unsure about the process.

Where to Collect BISP Payment After Fixing Issue?

Once your issue is resolved and you receive the 8171 SMS, you can collect your BISP payment from:

• BISP-designated camps
• HBL ATMs (with thumb verification)
• JazzCash agents approved by BISP
• HBL Konnect Shops with biometric devices

FAQs – Fingerprint & CNIC Issues in BISP 2025

What if my fingerprint fails again and again?
Get a fresh biometric from NADRA executive center and update BISP.

Can someone else collect my payment?
Only in rare cases, with legal authorization or biometric exemption by BISP.

My CNIC is lost. What should I do?
Apply for duplicate CNIC at NADRA and inform BISP center.

How long does it take to reactivate payment after fixing CNIC?
Usually 3 to 5 working days, then you’ll receive an SMS from 8171.

Also Read: How to Check PMT Score on 8171 Web Portal (2025 Guide)

Final Words

Keeping your CNIC valid and biometric updated is not just a rule — it’s your responsibility. If your BISP payment is stuck due to expired CNIC or fingerprint problems, don’t lose hope. Just follow the steps shared above, visit a Konnect Shop or NADRA center, and get your issue fixed calmly.

The process may feel frustrating, but once resolved, you’ll be back on track receiving your well-deserved Rs. 13,500 without hassle. Always rely on official sources, and never hand over your personal information to unauthorized people.