In Pakistan, the Benazir Income Support Programme (BISP) is a financial lifeline for millions of low-income women and families. But sometimes, beneficiaries face problems like delayed payments, wrong deductions, biometric failures, or unresponsive 8171 status updates.
Visiting the BISP office isn’t always easy — especially for women in remote areas or those without transport. That’s why the BISP WhatsApp Complaint System has been introduced, making it easier than ever to report issues directly from your mobile phone.
This guide will walk you through exactly how to file a complaint via WhatsApp in August 2025, what to include in your message, and how to track your case. It’s designed to solve your problems — the real, everyday problems faced by Pakistani beneficiaries.
Contents
What Is the BISP WhatsApp Complaint Service?
The BISP WhatsApp Complaint Service is an official digital helpdesk created by the government to allow beneficiaries to report any issue using WhatsApp.
Whether you’re facing a deduction in your Rs. 13,500 payment, fingerprint mismatch, CNIC blockage, or no SMS despite eligibility, this service allows you to lodge a direct complaint without needing to visit any office.
What Issues Can Be Reported Through WhatsApp?
Here are the types of problems that you can complain about using the WhatsApp system:
| Complaint Type | Description |
| Deduction by Agent | You received less than Rs. 13,500 |
| Biometric Fingerprint Issue | Fingerprint not matching at ATM or shop |
| CNIC Block or Expired | CNIC issue preventing payment release |
| No 8171 SMS | Despite checking eligibility |
| Payment Delayed or Missing | Payment not received even after confirmation SMS |
| Account Not Found Error | While checking balance or on 8171 portal |
| App or Portal Errors | Technical issues during balance check |
| Staff Misbehaviour | At any BISP office or payment point |
Also Read: How to Check PMT Score on 8171 Web Portal (2025 Guide)
Step-by-Step Guide: How to Register Your Complaint via WhatsApp (August 2025)
Follow this easy guide to file your payment complaint quickly and correctly:
Step 1: Save the Correct WhatsApp Number
BISP has separate WhatsApp numbers for each province. Use the number for your area:
| Province/Region | WhatsApp Number |
| Punjab | 0325-5365520 |
| Sindh | 0325-5365473 |
| Khyber Pakhtunkhwa | 0325-5365469 |
| Balochistan | 0325-5365476 |
| AJK / Gilgit-Baltistan | 0325-5365474 |
Step 2: Open WhatsApp and Write Your Message
Your message should include the following:
- Full name
- CNIC number (13 digits)
- Details of your issue
- District name
- Mobile number (where they can contact you)
Example Format:
- Name: Shazia Bibi
- CNIC: 35202-9876543-1
- Issue: I received 8171 SMS but agent says no payment available
- District: Multan
- Mobile: 0301-XXXXXXX
Step 3: Attach Proof (Optional but Helpful)
You can also send:
- Screenshot of 8171 SMS
- Receipt of deducted payment
- Picture of CNIC (if needed)
This helps BISP officials verify and speed up your complaint.
Step 4: Wait for Response
You should receive a response within 1 to 3 working days. BISP may contact you by call or reply on WhatsApp for follow-up.
Benefits of the WhatsApp Complaint System
| Feature | Advantage |
| Free of Cost | No fees, no agent needed |
| No Travel Required | Raise your complaint from home |
| Urdu/English Supported | Write in whichever language is easier |
| Send Proof Easily | Attach SMS screenshots or receipts |
| Faster Resolution | Compared to in-person complaint filing |
Important Safety Tips
- Do not share your CNIC or mobile number with anyone except on official numbers
- Never send money to anyone for complaint resolution
- Do not trust unofficial Facebook pages or TikTok “helpers”
- Only use the official WhatsApp numbers listed in this article
Also Read: How to Fix BISP Fingerprint & CNIC Issues in 2025 via Konnect Shop (Easy Guide)
Frequently Asked Questions (FAQs)
Is the WhatsApp service available 24/7?
No, it operates during working hours only (Monday to Friday).
Can I file a complaint for someone else?
Yes, just mention your relationship (e.g. daughter, son, neighbor) and include their CNIC and issue details.
How long does it take to get a reply?
Most people get a response within 1–3 working days.
What if I don’t get a reply?
You can resend the complaint or visit the nearest BISP tehsil office.
Final Words
If you’re facing any trouble with your BISP payment, whether it’s deduction, delay, or CNIC-related issue, you don’t need to stay silent anymore. The WhatsApp complaint system is free, simple, and built for real Pakistani families.
You no longer need to wait in line or argue with agents. With just one message, you can raise your voice and get justice. So save the right number today, send your complaint, and share this guide with others who may be quietly suffering the same problems.